We understand that there are several options to try and bring facilities to the village and reduce the need to travel.
The following services have been brought to our attention for all residents:
FOOD AND PROVISIONS:
Accent Fresh of Downham Market will provide next day home delivery of basic supplies (fruit, veg, milk, bread) with the smallest order at £20.00. More details on the notice board in Church – order by phone Tel: 01366 386633, or email [email protected].
Landymore’s Farm Shop at Stow Bridge For those who are unable to leave their own home they would like to deliver their fresh produce to your door. Being a small family run business based in Stow Bridge, they would not be able to offer a service like other major companies but will do their utmost to deliver to the surrounding towns and villages. If you or any friends or relatives would benefit from this service please contact them on Facebook, at the farm shop 01366 388912 or alternatively 07866767140 between 7am until 5pm.
For those that are able, the farm will be open as normal. Tuesday – Saturday 8-30am until 4-30pm (4pm Saturdays) ** correct at time of writing, suggest checking before going
Knicat Bakery Ltd of Downham Market have extended their opening times until further notice and are now open from 7am. They have on sale 1kg bags of flour, bread, plain or self-raising, eggs and potatoes as well as their bread and cakes. They can deliver to the vulnerable who are unable to get to them locally – call direct on 01366 383708 for further information or to place your order.
Fountain Fresh – (operate one of the fruit & veg stalls on Swaffham Market) – now have their new website for ordering up and running – in addition to the previously offered fruit and veg box they have now increased their line to include specific fruit/veg ordering along with meat, dairy, bread & eggs. See https://fountainfreshdelivery.co.uk/ – for more details and to place your order for home delivery.
Impson Butchers in Swaffham will take telephone orders and payment over the phone and provide a home delivery service if required: Tel 01760 721791 to place an order.
The Green Parrot, health food shop in Swaffham, will do home delivery (phone for details of delivery charge) – make your order by phoning 01760 724704
Starlings of Swaffham (fruit & veg) have a closed-door policy but with a collection service available – order between 8am and 1pm for next day collection (we can arrange collection if you are in the vulnerable category). Place orders by telephone 01760 721283 or email: [email protected] Mixed boxes range from £10 – £30.00 – see their Facebook page or give them a call.
Downham Home & Garden are offering contactless collection or delivery of various goods – they have lots of eggs, potatoes, cabbages onions and swedes in stock, their food hall, DIY and pet department still have good stocks. Call them on 01366 381190 and they can take payment over the phone and then you can either collect contactless or they can deliver contactless.
Bonnetts at Stoke Ferry (DIY & hardware) are open for business and have arranged contactless collection. Orders can be placed & paid for by phone with arranged pick up time. For collection or sales, they have a table just outside the shop door with hand sanitiser, a screen above it and a bell to ring for assistance. They will then fetch whatever you want.
Majestic Wines are still taking orders for home delivery, but stores are not open to customers. Orders can be placed directly from the local store (King’s Lynn) by email, [email protected] , or for our customers over 70 or key workers only, you are able to place orders to the store via phone on 01553 691379 between 11am and 6pm. See website for more details: www.majestic.co.uk
Goddards of Norfolk – Butchers in Downham Market Local deliveries of meat and produce for vulnerable groups and those having to self isolate. Currently experiencing high demand. Also opening on Thursday at 8am for key workers only. Phone 01366 388377.
AJ Dents (Butchers – Hilgay) Meat, milk, bread and other basics delivered to local villages. Suggest order in plenty of time (e.g. at least a couple of days) before their delivery is due. Tel: 01366 387686.
Norfolk in a Box Deliver both veg boxes and their range of fruit boxes in and around Norfolk. Meat boxes and hampers available. Telephone: 01366 321119.Website; https://norfolkinabox.co.uk/ Email: [email protected]
Based at Sheep’s Hill Farm, Flegg Green, Wereham. PE33 9BA.
Foldgate Inn: Stradsett Closed for dining in, fruit and vegetable boxes available for collections (11-12.30pm) or deliveries after 1pm. Telephone: 01366 347772.
The Brookville Banger / Scotts Field Pork / Wissey valley Lamb / Beef in the Breks Meat delivery www.scottsfieldpork.co.uk Tel: 07940 800275. Minimum order applies.
Moyses Fruit & Veg – (the fruit and veg stall in the market) Steve & Betty Moyses are offering a free delivery service. Tel: 07976 827 870. Fruit boxes, veg boxes and more.
Arbuckles have teamed up with the people at Downham Market Mutual Aid to deliver at-cost food packages. Arbuckles will not be open to the public and will not be able to handle orders or requests during this time, so please message the support group Downham Market Covid-19 Mutual Aid or call them on 07971 372685.
Bearts of Stowbridge (animal feed and pet supplies) Domestic customers: able to take some phone orders for feed and pet supplies for collection at the mill (ask for instructions re contactless collection when you place your order) or some limited deliveries to villages in and around Downham Market. They have respectfully asked that people do not bulk buy items. Tel: 01366 388151 Website; www.bearts.co.uk
Baytree Hilgay (formerly Dents) Phone and collect service for essentials such as milk, bread, eggs, flour, loo roll, fresh produce and more. Open between 10am and 3pm daily. Personal shoppers will get orders together and deliver to your car so that you do not have to come into the shop. Tel: 01366 385661 website: http://baytreehilgay.co.uk/
JW Sargents Butchers Delivery in Downham Market and surrounding villages. Tel: 01366 382232 Website: http://www.jwsargeant-butchers.co.uk
Pet supplies etc
Free delivery service offered. Tony Leech & Belinda from the stall on the market. Call 07715281544 or 07935 750081.
BOOTS in DOWNHAM MARKET Only open for prescriptions and essentials from Monday 23rd March. Closed 1-2pm every day.
FOODBANK: DOWNHAM MARKET DISTRIBUTION CENTRE Eternity Downham Market, The Sovereign Centre, Sovereign Way, Downham Market. PE38 9SW. Open currently Tues 12.30-2.30 and Fri 10.30 – 12.30 though timings may change. PHONE: 07582 558143.
Crossings Vets of Downham Market are offering telephone consultations for pet problems, and may introduce video consultation soon. Call 01366 382219.
Vets for pets Video consultation available if you are self isolating. Tel: 01553 782700
Vets1 Crimplesham are seeing unwell patients when we need to, conducting detailed phone triage and dispensing medication when appropriate. Providing emergency care and treatment 24/7 when required. If you have a non urgent question, then please email [email protected] and she will respond to you very quickly. 01366 384644.
Suppliers – accurate at time of going to print!
Coronavirus support is available for extremely vulnerable persons
Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.
If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.
You can register yourself, or for someone else. Please ask family or friends for help to register if you are unable to access a computer
Before you start
You’ll be asked for your NHS number (but you can still register if you do not have it). You can find your NHS number on any letter the NHS has sent you or on a prescription.
We promote social inclusion for the community benefit by preventing people from becoming socially excluded, relieving the needs of those who are socially excluded and assisting them to integrate into society.
If you are a vulnerable person in need of help, you can call the County Council helpline on 0344 800 8020 or contact the Borough Council on 01553 616200.
Updates from existing services
Age UK Norfolk
Our two main services are still operational; our Information and Advice Helpline and our Telephone Befriending service although the help line is now running as a call back service.
Age UK Norfolk Information and Advice Helpline:
T 0300 500 1217 Open 10am-4pm Monday, Wednesday and Friday and 10am – 1pm Tuesday and Thursday (this is currently a call back service)
E [email protected]
Age UK Norfolk Telephone Befriending Service:
T 01603 785 223
E [email protected]
Carers Matter Norfolk
Carers Matter is still very much open for carers (both adult and young carers) to access and we are still receiving referrals?
Our Carers Matter Norfolk service delivers a free 7-day a week Advice Line, 1:1 support, Counselling, Education & Training and Carers Voice to adult carers supporting someone in Norfolk. Much of the support we usually deliver in face to face or in group settings is now not possible due to the tighter social distancing restrictions and the increased health risks for the cared-for.
In response to this we are increasing the number of carers we contact directly and the frequency and channels by which we contact them. Carers who already access the different sources of support will be offered regular calls during this difficult time. We are also identifying and contacting carers who look after someone in the ‘at risk’ groups and those carers who are more ‘at risk’ themselves. As the situation becomes clearer and carers themselves identify the support they need, we will add to and develop our services accordingly. For further details, please read the full Service Delivery Update for CMN Adult Carers during COVID-19.
For regular updates about the service and other means of support available, please follow Carers Matter Norfolk on Facebook and Twitter and visit the Carers Matter Norfolk website or call the Advice Line on 0800 083 1148.
Community Action Norfolk
Lists voluntary organisations in the area. Tel 01362 698216
Community Support Service – Homegroup
The Community Support Service which supports customer to prevent homelessness remains open for referrals. Currently all colleagues are working at home and contacting customers by phone but if you do have a customer with a housing concern please email [email protected].
Early Childhood & Family Service (ECFS)
Our bases in West Norfolk are now unmanned, all staff are working from home, if a professional needs access to the building for an essential purpose then they should contact me in the first instance, and I will arrange access.
Kings Lynn Foodbank
We are trying to keep the Foodbank provision going as well as we can to ensure that those who are in greatest need can get through the coming weeks and months. As you know, we rely a great deal on our lovely team of volunteers to pack and hand out the food parcels. Unfortunately, the majority of our team are unable to come in as they are in the high-risk category either by virtue of their age or their health. This means that we are VERY short of people to ensure that the Foodbank provision can continue, especially at a time when more people are likely to need the food we provide.
Therefore, I am emailing to ask if any of your congregation who are not in the high-risk category would be able to come and help us, to please get in touch by email or phone and let us know which day or days you would be able to help:
We normally open Monday – Friday 12:30-2:30pm
Helen Gilbert King’s Lynn Foodbank Project Manager
Forward Day Centre, Kings Lynn
Forward is currently closed for at least twelve weeks. We are staying in regular contact with all of the people we support to see if they are ok and setting up facetime slots with those who want them.
Information site with full listings of services and support for local area. Tel: 01553 616200
Matthew Project;- Supporting young people with drug and alcohol related issues
Matthew Project are still supporting our clients but from home and we have our helpline number if required and we can take new referrals though it would only be phone support at this time.
Sharon Parnell Team Manager
(t) 01603 216420
(f) 01603 216424
Advice Line:0800 970 4866 (Monday to Friday, 9am – 8pm)
Money Advice Hub
Money Advice Hub have been very busy over the last week developing our new Coronavirus information site, which I would encourage you to have a quick look at and direct residents to…
Coronavirus Advice Hub
National Autistic Society West Norfolk Branch
NAS west Norfolk branch have a very active public Facebook page we are posting lots of information on If that also helps
And anyone can email in [email protected] for more information if they need support during this time .
Nelsons Journey Child Bereavement Support
As you will know, Coronavirus is having a huge impact on society and the economy, including having a devastating impact on the fundraising income to many local charities. This week, with a significant reduction in our fundraising income, we have no choice but to take further steps to protect the charity’s future by temporarily laying off the majority of our staff with immediate effect, using the Government’s Job Retention Scheme. We are maintaining our Support Line which has already begun to receive calls following deaths due to the virus. All other support services have been paused until further notice.
This decision was made with a very heavy heart. Our priority is to the children and young people we were set up to support, we must ensure that Nelson’s Journey is able to respond to the inevitable increase in demand both now and in the future. We have therefore prioritised the most responsive element of our service to ensure adults are given the professional guidance and support they require to assist them in supporting children and young people.
As things develop, we will keep you updated but, in the meantime, thank you for your ongoing support and patience. Please bear with us during these challenging times.
Norfolk Registration Service – births/deaths/marriages
Please note: the Downham Register Office is now closed. The service is trying to contact all customers with appointments at the Downham market office, but if you think you might have been overlooked or uncontactable please go to the Registration website and complete a fresh appointment request form
I am still providing the usual support service for Prospects, but this is being provided via telephone support only. I am still accepting referrals from any agencies.
[email protected] M: 07702 877341
Youth Support Worker – King’s Lynn and West Norfolk
Swan Youth Project Downham Market
During this uncertain time, we are still here for all young people aged 8-18 in our area. Our sessions may now be remote, and our discussions may be online or by phone, but we are here for you
We can currently offer
- 1:1 Sessions online or by phone (subject to need and demand)
- ‘Check-in’ calls to young people
- Instagram live sport sessions
- WhatsApp small groups for peer support
- Princes Trust Achieve Programme – online
Please check out our social media for regular updates for days and times available
West Norfolk Help Hub
West Norfolk Help Hub Multi-Agency Conference Call Meetings are cancelled until further notice.
The Help Hub will remain open to receiving referrals, but these will be dealt with on a priority basis and I will coordinate the appropriate support for the case independently, between myself and the referrer.
As a BCKLWN employee I am continuing my role as a coordinator by supporting the running of our ‘Community Hub’ which involves organising assistance to those in isolation that require food, medicine and other necessities.
The service is now fully operational so if you know someone in isolation who needs help, please contact Norfolk County Council on 0344 800 8020 (option 5)
Further information on what we are doing can be found on https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/coronavirus/community-support-for-people-at-home/help-with-home-food-and-finances/help-if-you-are-self-isolating
West Norfolk Help Hub Coordinator
New Community Groups
North Lynn Methodist Church
Last week, we were very busy, making sure the large number of elderly folk in our churches were ok. Thankfully, most have family living nearby, who are shopping for them.
However, this does mean that we have a team of about 10 people who are ready and willing to do shopping for others- but with few people to shop for at the moment.
Please can you advertise, in the next newsletter, that any agencies needing help for specific families in the North Lynn or Kings Lynn areas to please contact me. My number is 01553 379142. I will deal with the money side of things (obviously cash only, and I will wear my dog collar so people know its genuine) but then I will share out the shopping itself.
Downham Market & Surrounding Area -Mutual Aid Covid-19
If you are unable to leave your home because of C-19 and need help we are here for you. We’re a group of local residents supporting the community we lie in and to ensure nobody is left isolated or without support.
We don’t ask for anything in return we just believe in helping each other in a time of difficulty. We’re your Local neighbours and not a professional body
Do you need support we can offer help within reason in ways we can also stay safe
Arranging deliveries, picking up shopping and medication, a friendly phone call, topping up electric or gas key, posting mail, urgent supplies
Call or text 07943 682216 or visit our Facebook page www.facebook.com/Covid-19mutalaidfordownhammarket
If you wish to volunteer, please message on Facebook or email [email protected] Please leave the phone line clear for people who need help.
Volunteer to support Covid-19 Response
Voluntary Norfolk, Momentum and Community Action Norfolk are working with Norfolk County Council and local health providers to recruit volunteers for a county wide effort to respond to the Coronavirus (Covid-19) crisis.
We are particularly keen to hear from people who have the skills to volunteer in health and social care roles, which have been identified as priority areas and those people who have current DBS checks.
After you submit your details, you will receive a call back in due course from a member of our Covid-19 Volunteering Response Team to discuss what you can offer, what volunteers are needed in your local area and the next steps. Please be aware that this may take a bit of time as we coordinate our efforts with our partners. As you can imagine there has been an amazing response from the public offering their time and commitment, with over 1200 people registering to volunteer in the past week, so we will be working our way through everyone’s registration as quickly as we can, but it might take us a few days to get back to you.
Please also note that volunteers must be over 18 and children should not accompany adults who are undertaking volunteering activities.
Useful Advice and Guidance
Just one Norfolk Coronavirus FAQS
GOV. UK Coronavirus Information Service WhatsApp
The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19) and will further reduce the burden on NHS services.
This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.
The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government.
The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.
The service will also allow the government to send messages to all opted-in users if required.
To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
A set of menu options is then presented which the user can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.
Prof Yvonne Doyle, Medical Director, Public Health England, said:
This service will help us ensure the public has a trusted source for the right information about coronavirus, updated with the latest public health guidance and providing assurance that they are not misled by any of the false information circulating.
Coronavirus Information for Single Parents
We know many single parent families are worried about the impact of the coronavirus, also known as COVID-19, on their families. This page collects together information that is especially helpful to single parents.
You can also read:
For practical advice, you can contact our expert advisers on our Single Parent Helpline. Our helpline will continue to operate as normal and information on the opening hours is available here. Please understand we are receiving a lot of calls so it may take a long time to connect you.
Below is the link that NCC is using to put additional learning resources for schools and families including those with SEND to use. Further resources are being added regularly.
Your library account
We’ve automatically renewed all borrowed items, including books, DVDs and music, until further notice and we are asking you to keep them at home for the time being. Don’t worry – you will not be charged overdue fees, and any existing charges you may have on your account won’t increase over time. You will not be able to reserve items or request inter-library loans whilst our libraries are closed.
People can still join the Library Service online, so tell your friends.
Keep up to date with the latest information by following us on social media:
eBooks, eAudio and online newspapers and magazines
Did you know you can download six books straight away through the Libby App? All you need to do is sign in using your library card and PIN number and you’re ready to go. We’ve been busy adding lots of new books for children and adults.
Check out our new eBook collection for Book Clubs, with 25 titles carefully chosen by library staff. Over the coming weeks we’ll be featuring a book a week and inviting anyone at home to send us their comments, whether you’re a book club member or not.
Did you know you can also read thousands of books, newspapers and magazines for free using the RBdigital and PressReader apps? All you need is a library card number. Read or listen on your computer, smartphone, or tablet. To find out more and to start your journey visit www.norfolk.gov.uk/ebooks
If you’re missing your book group or chatting about books with friends, then why not join our Norfolk Borrowers Facebook group? You’ll be able to share what you’re reading with others and get lots of recommendations to add to your ‘to be read’ piles.
BBC Novels ‘Coming of Age’ survey
As part of the BBC’s Novels that Shaped our World campaign, Norfolk Libraries want to hear about a novel that either meant a great deal to you when you were growing up, or is something that you read as an adult that made you feel differently about the world.
Use our online survey to nominate your favourite book and tell us why it’s special to you. If you have a story that you’d like to share, you can also choose to become part of our Coming of Age novel podcast.
Keeping the kids busy
For those of you with children at home, we have lots to help keep them occupied. Our eBook apps above have content for all ages, from picture books like Scaredy Squirrel, to longer novels like Harry Potter and the Hunger Games.
They can also read the latest Beano, along with lots of other fun children’s magazines, using the PressReader app. Just log in using your library card and PIN.
Whilst you’re not able to join us in the library for groups and activities we’d love you to join us online. Follow our Facebook page and tune in for events including Storytime every weekday at 12pm, Brick Builders Club every Wednesday at 4pm and Bounce and Rhyme Time every Tuesday at 10am.
Next week we’ll be launching a reading challenge to keep you busy throughout April, so stay tuned to our social media to find out more.